Returns & Exchanges

Due to the perishable and regulated nature of our spirit and gourmet food products, we offer a 30-day satisfaction guarantee on unopened items. If your order arrives damaged or incorrect, we are committed to providing a swift replacement or refund to ensure your experience remains premium.

Return Process

• 1.
  Contact Support

  Email our concierge team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Submit Documentation

  For items damaged during transit, please attach clear photographs of the packaging and the affected product to your support request.

• 3.
  Secure Packaging

  Once approved, place the unopened bottle or food item back in its original shipping box with all protective padding intact.

• 4.
  Receive Refund

  After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.